Groups and chains

For hotel groups, clinic chains and franchises: custom message limits set in a contract, every channel and integration switched on, and payment by invoice. Each location has its own widget, services and Zalo alerts, and one location can receive a weekly summary of the whole group.

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Built, tested, not yet used by a live group

Everything in this list has been built and tested on our side. No group is using it live yet, so ask us to show it to you before you rely on it.

Head-office dashboardOne view across locations: leads, response times, volume and chat rating per location, a CSV export, and one first-reply standard for the whole group.
People and rolesA separate link per person with one of four roles: admin, manager, agent or read-only. Head-office links are viewer or manager.
Activity logA log of who changed what, shown to the owner, and an audit log for our own operators.
Assigning and routingAssign a chat to a person, and send chats to the right person by topic, language or opening hours, with a fallback person.
Hours and holidays per locationSeasonal opening hours, other times on some days, and breaks, per location.
Waiting-chat remindersA reminder when a chat is still unanswered, and a second person told after a wait you set.
Several brands in one groupA bot name, greeting and chat-button text per brand.
Status pageA public status page with a record of checks and incident history.

Not available

Single sign-on (SAML or OpenID Connect) and automatic user provisioning (SCIM). A contractual service-level agreement with an uptime guarantee: the status page is a record, not a promise. If you need one of them, tell us which; we build in the order people ask.

Talk to us about a group